1503
Řešení otázek a procvičení z 15. lekce
ACTIVE EXERCISE
Heat Appliance Services (H.A.S.) is a Tier Two supplier offering a critical service: the heating of metal components to get the proper metallurgical properties. This is achieved using special furnaces to give the qualities needed.
Manager John MacKitup says, ”Our customers want us to commit to delivery of an order. If we say two days, it's ok. If our equipment is down, and we can‘t commit to the schedule, it's not. If our equipment is running, we make money. If not, we lose money.“
Ensuring that its equipment operates at peak performance is vital. The company realised that their in-house maintainance capacity was limiting their growth and reducing their profitability.
”Our equipment…
